Privacy policy

Privacy Policy

Last Updated: February 22, 2025

This Privacy Policy describes how Haoworks (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from haoworksdesign.com (referred to as "the Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" refers to the user of our Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information from various sources. The type of information we collect and how we use it depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with applicable legal obligations, enforce our terms of service, and protect our Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you use our Services. "Personal Information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

1. Information You Provide Directly

Information you submit through our Services may include:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information: Your username, password, security questions, and other details used for account security.
  • Customer support information: Any details you provide when communicating with us via the Services.

Certain features may require you to provide specific information. If you choose not to provide it, you may not be able to access certain features.

2. Information Collected Automatically

We may automatically collect information about your interactions with our Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include details on how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other data regarding your interactions with our Services.

3. Information from Third Parties

We may also obtain information about you from third-party vendors, including:

  • Service providers supporting our Site and Services (e.g., Shopify).
  • Payment processors who collect payment details (e.g., bank account, credit/debit card information, billing address).
  • Marketing and data analytics providers, who may collect data via cookies, pixels, SDKs, and third-party tracking technologies.

We treat all third-party information in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use your personal information to fulfill our contractual obligations, including processing orders, payments, managing accounts, shipping, returns, and notifications related to your transactions.

2. Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending emails, text messages, or direct mail promotions and displaying advertisements on our Site or other platforms.

3. Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activities.

4. Communication and Customer Support

We use your personal information to respond to inquiries, provide support, and enhance our Services.

Use of Cookies

Our Site uses cookies to enhance user experience, perform analytics, and improve our Services. You can disable cookies in your browser settings, but doing so may impact certain functionalities.

For more details, see Shopify’s Cookie Policy.

How We Disclose Your Personal Information

In certain cases, we may share your personal information with third parties, including:

  • Service providers (e.g., IT, payment processing, fulfillment, logistics).
  • Marketing and business partners (for advertising and promotions).
  • Legal authorities (in response to legal requests such as subpoenas or search warrants).

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or security policies.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us to request its removal.

Security and Data Retention

We take reasonable security measures to protect your data. However, no security measure is perfect. We recommend avoiding insecure channels when sending sensitive information.

Your Rights

Depending on your location, you may have the following data rights:

  • Right to Access: Request access to your personal data.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Request corrections to inaccurate information.
  • Right to Restrict Processing: Request to limit how your data is processed.
  • Right to Withdraw Consent: Withdraw consent where applicable.

You can exercise these rights by contacting us.

Complaints & Contact Information

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at:

📧 Email: haoworksdesign@gmail.com

International Users

We may store and process your data outside your country. For European users, we rely on Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure data protection.